Babycino Kids Supporting Sick Kids

We all hope that we never have to spend time at the children’s ward of a hospital. But if you
ever do, it’s reassuring to know that the staff are warm and caring and the facilities are first
class so your little one is in good hands.

Here in Bundaberg, anyone who has ever been to the Paediatric Ward at Bundaberg Base
Hospital knows that we are ever so lucky to have a facility with amazing staff where kids and
their families feel genuinely cared for.

But We Need More Than Great People

The professional caring staff needs up-to-date equipment and resources to support them in
caring for sick kids. This is an ongoing cost to replace items and purchase new equipment.
To that end, a local organisation helping to make sure that the Paediatric Ward has the best
possible equipment is the Bundaberg Health Services Foundation (BHSF).

BHSF is a local charity that essentially funds items required for patient care (right
throughout the hospital) that are not provided for in government budgets. They also run
community health projects. All money donated to BHSF stays here in Bundaberg and
benefits everyone.

How We Like to Help

Here at Alowishus in Bundaberg, we support our local children’s ward through our Babycino program.

We charge $1 for babycinos and all of that dollar goes to the Paediatric Ward at the
Bundaberg Base Hospital. We choose to use BHSF to handle the funds as they know best
what the ward requires and can pool it with other funds to get the equipment that is most

How You Can Help

When you visit Alowishus to enjoy a grown-up coffee, simply order a babycino for your little
one (it’s just frothy milk basically). If you don’t have kids with you but you’d like to give a
dollar to a great cause, just let us know.

See what other great causes we support here.

Watch the video for some background on our Pay It Forward program.

Do you know your ‘WHY’?

I remember being around 13 and seeing a World Vision ad on the television.  You know one. It features a little African kid with a huge distended belly. Half naked with a face full of snot and flies, looking mournful and lost.  Even as a teenager, completely self-indulgent, I remember weeping at the thought of this poor child and the suffering he was enduring.

I’ve always had a heightened sense of altruism.  Who has ever done one of those personality tests? Whenever I do one my Altruism is disproportionality off the chart. The rest of my characteristics are quite balanced. My love language is acts of service, and when my husband helps with the dishes (which is rare) my heart sings. It’s the little things for me.

When we opened Alowishus our vision, (I say ‘ours’ but the truth be told it was Michael’s alone), the vision was to create a place for people to come and meet and gather, to grow relationships and influence our community, not just for our customers, but for our team and our suppliers also.  Our company name is Tsedaqah Pty Ltd (it has a silent T as in Tsunami). It’s is a Hebrew word that translates loosely into English as Justice/Fairness/Upright Living/Integrity/Relationship.  


why we started michael tracey
In the early days

“Alowishus Delicious was established in 2011 as a place to connect with family, friends, clients and the local community.  We believe in ‘keeping things local’ and work hard to grow meaningful & lasting relationships with our staff, our suppliers and of course you, our customer. Our goal is, and always will be, to provide you with great value and outstanding service. We look forward to seeing and serving you every day.”

Our Company Vision


Local Community

We love the local community and truly believe it is the backbone of society.  The isolation of individuals which is happening is a major contributor to the degradation of society.  We have more smart devices now than ever before and yet we are more disconnected than ever before. Alowishus exists to be a ‘porch’, a place where passersby can stop for a chat and connect with a neighbour, a simple interaction that in today’s society is becoming quickly obsolete.

Our success to date can be contributed to many things, however, one thing we do that is paramount is giving back.  I’m not sure what your beliefs are, I am Christian and believe that whatever we sow we will reap 100 fold. It doesn’t matter what you believe though, it’s a law of the universe that you get back what you give out, some call it karma.  We are born on a date, and we die on a date, and those two dates are engraved on our headstones. In between those two dates is a little dash. When I move on from this world I want my dash to represent great things, I want my dash to have impacted lives and made them better.  

How do you do it all?

I guess this is my driver to keep on keeping on.  I’m often asked ‘how do you do it all?’ Apart from the fact that I have the best team in Bundy and a super supportive family, I know what my ‘why’ is. Therefore I rarely question what I’m doing. Knowing your ‘why’ makes it easy to keep trudging when the way becomes rough. A favourite quote of mine is from Winston Churchill. “When you are going through hell, keep ongoing”. After all, why would you want to stop there?

Do you know your why? Do you want to know your why? This website will get you started

Simon Sinek did a viral TED Talk about WHY – Watch it here

Click here to read about some of the projects that Alowishus Delicious is involved in within our local community


Alowishus Is Helping Create Future Business Leaders

Students are our future business leaders.

We appreciate that a lot of people say our name when talking about innovative local businesses. But
it’s important to remember that we’ve had a few falls and scraped our knees a few times along the
way while learning about growing a business.

We’ve learned some pretty valuable lessons and no doubt we’ll learn some more in the future.
Developing and growing a business is not easy but it’s a challenge we’d love to see more young
people taking on in the future– whether that be starting their own business or helping someone else
with their fresh ideas. Something that really excites us is sharing what we’ve learned to encourage
them to give it a go and become our future business leaders.

That’s why our owner, Tracey, along with our marketing and social media team have become quite
the regulars on the local school speaking circuit sharing their thoughts and providing helpful advice.
We’d like to give a shout-out and say ‘thank you’ to these schools who have given us the chance to
chat with some of their eager students:

  • North Bundaberg State High
  • Bundaberg State High
  • Bundaberg Christian College
  • Shalom College
  • Gin Gin State High

Bundaberg North High students with Tracey McPhee of Alowishus Delicious Bundaberg

Bundaberg North High students with Tracey McPhee of Alowishus Delicious Bundaberg

Some of the things we find that students are interested in learning about include…

Starting a business – the practical steps and things you need to consider such as costs, licences,
finance and legal issues.

Our brand and how we maintain it – your brand is more than just your logo.

Marketing & Social media how we plan our posts and what will go on the various platforms.

Social responsibility – you need to have a purpose other than making money.

Of course, we also talk to potential jobseekers about what employers are looking for as well. We’ve
developed some pretty good systems that help us recognise who will be a good fit with our team.

Would You Like Us to Visit Your School?

If you’re a teacher and you think Tracey, or one of our marketing team, might be able to offer some
valuable insights to your students, we would love to hear from you. Just email
[email protected] to discuss how we can help. If you’re a parent or student interested in becoming a future business leader, please feel free
to recommend us to your school!

Did you know we have won Countrywide Cafe of the Year two years in a row?

We’re Going Yellow to Help Our Homeless

On Friday, August 9th 2019 Alowishus in Bundaberg and Maryborough will once again be joining hundreds of cafes and coffee roasters for CaféSmart, a united effort to help homeless people in communities around Australia.

CaféSmart is an initiative of the great people at StreetSmart – Action Against Homelessness

Why We Love Being Part of CaféSmart

On any given night in Australia over 115,000 people are homeless – often through circumstances beyond their control. We believe everyone should have a safe and secure place to call home.

The funds raised through CaféSmart come back to local service providers such as Edon Place Women’s Shelter here in Bundaberg. This is a way to make a real difference in our local community at the grassroots level.

We have been involved for eight years now. Last year we raised $1113.70 between both stores which came back to help people in Bundaberg and Maryborough.

It’s Super Easy to Help Out

Do you like to drink our coffee?

We are going to assume that’s a ‘Yes’. So, all you need to do is buy a coffee (or any other hot drink) on August 9 th and we will give $1 to CaféSmart.

Can you afford an extra dollar?

You don’t have to, but we will be asking customers if they’d like to match our dollar with one of their own.

It’s that easy.

What Else Are We Doing?

The theme colour for CaféSmart is yellow, so to help raise awareness we will be dressing in yellow.

But we won’t stop there… we will have yellow cupcakes for sale with $1 from each of them also going to CaféSmart also.

Finally, Post Your Pics on Social Media

On the day, you can help let others know about this important cause by posting your coffee and cupcakes with the hashtag #helpyourhood

Let’s do something together to help the vulnerable in our community. We’d love to see you for coffee, a cupcake, or both on Friday, August 9th 2019.

Follow us on Facebook!

Reduce, Reuse, Recycle – Alowishus Making A Difference In The World Of Waste

war on waste

In the past several months, Alowishus has further increased its efforts in the recycling arena. We have been trying extra hard to always sing to the tune of “Reduce, Reuse, Recycle” and have further reduced waste to landfills by two whole industrial bins per week.

That’s a whopping 156 cubic metres a year, NOT going into landfills.

With a saving in waste collection dollars of over $3000, this is great for the Environment AND Alowishus, but not so great for the Waste Collection Company.

How we did this

We have changed many things within our business and in the ways, we work with our local suppliers. Furthermore, we partnered with some great other local businesses to further reduce our waste.

war on waster

  • We’ve partnered with Splitters Farm to collect our food waste.  They have provided us with branded, coloured wheelie bins and collect the scraps daily. Be sure to follow them on insta @splittersfarm
  • The team at the Endeavour Foundation are collecting our used coffee grounds for their worm farm and apparently, the worms are LOVING the caffeine
  • JJ Richards recycling collects our cardboard for processing twice a week – and BOY! Do we get a lot of cardboard, literally, truckloads of it
  • Our daughter Ally collects all the 10c eligible containers that are left at Alowishus (a budding entrepreneur).  She did cash flow projections and with compounding interest factored in, she has calculated she can save $20K by the time she’s 18.  I’ll keep you posted on how that goes!
  • We recycle our Honey Pales back to our local supplier, Hummock Honey and he passes them back onto groups for non-food use
  • All food pales that come in are given away to people who reuse them for various things, from crafts to water bowls for their animals.
  • Our egg trays (and there are loads of them) are taken for all sorts of reasons, from people who have chickens, to kindy classes and musicians attempting to soundproof their studios.
  • Our 20-litre drums are also given away for repurposing as they are emptied.
  • All eligible plastics are placed into a JJ Richards Co-Mingle recycling bin and are processed back through the Bundaberg Regional Council Waste Management Facility. Milk bottles, cans and dressing bottles are among the bin load of plastics recycled on a weekly basis.
  • Doing all of this has reduced the number of garbage bags we use from around 500 a month, down to 300!  And we are still working on reducing further.


Unfortunately the $3000 a year we have saved on waste management will be taken from us by the State Government come the first of July 2019.  The Labor Government are introducing a controversial Waste Management ‘levy’ of $75 per tonne and this is set to increase annually by $5.  This ‘levy’, which in reality is a TAX, is predicted to generate $1.3 billion in revenue, of which a mere $150 million will go into developing Qld’s recycling industries or into helping our environment.

Read State MP David Batt’s address to parliament here

Where is the other $1,150,000,000 ($1.15B) going?  That is the same question I’m asking?

Believe me, I’m all for:

  • helping the environment
  • recycling
  • and improving our waste management

I just don’t think that this so called ‘waste levy’ will be effective in helping the environment, not when less than 10% of it is actually going to the environment.

That’s just my opinion ………

What are your thoughts on the matter?




2018 Cafe of the Year Winners below – To vote for Alowishus Delicious in 2019 click here

Cafe of the Year Alowishus Delicious 2018

Cafe of the Year Alowishus Delicious 2018

Taken from Countrywide Cafe of the Year 

What our 2018 CW Café of the Year winner had to say about winning!

Last year the CW Café of the Year 2018 title went to Alowishus Delicious of Bundaberg, Queensland. We recently caught up with the owner, Tracey McPhee to ask her about her experience last year and what taking out the title and $25,000 top prize meant to her and her team.

Tracey said, “the whole team at Alowishus Delicious were engaged and proactive during the promotion and it created a great sense of camaraderie. It really brought the team together”.

Cafés registered this year should make sure they get their customers involved and use social media to get lots of exposure just like Alowishus Delicious did in 2018. When the winner was announced Tracey explained “it was just thrilling, everyone was so excited, my heart was racing. We had a great response from the community too who had followed our journey and were wanting to congratulate us”.

With the winnings, Alowishus Delicious hosted a big post-Christmas party and has also purchased a much-anticipated cake fridge. What would your café do if they were to win the $25,000 prize in 2019? Register today at

Vote for us for 2019.  If Alowishus wins this year we are donating $5,000 each to these two local charities:

Angels Community Group in Bundaberg and The Food Basket in Maryborough

A little bit about Angels Community Group:  Angels Community Group, a registered charity & community-based organisation, was formed in April 2015 when founding members Kerri Savidge and Sue Tasker realised the power that comes from giving people a purpose. This has been accomplished by creating a supportive environment where people experiencing a sense of loss (the loss of a loved one, a job, a relationship or even the loss of identity or life direction) are able to achieve or regain the confidence and skills necessary to lead meaningful social and economic lives through personal growth, a sense of worth, friendship and social networks, career development, productive employment and long-term financial stability.

A passionate organisation dedicated to giving back to the community, we are committed to extending our range of social enterprises and charitable projects into the future. This spirit of giving is championed by our Board, staff and volunteers and in addition to transforming lives (our own included), we wholeheartedly believe in new beginnings, broadened horizons, seizing opportunities and smashing stigmas. We also live by our motto that you help yourself by helping others!

Vote for us here


Our Passionate Baristas & Their Favourite Latte Art

At Alowishus, we absolutely love great coffee. That love for coffee is something we always seek when selecting new members for our growing team of passionate baristas. We believe that without a genuine passion, it’s hard to make a quality cup of coffee. And quality and consistency are two of our highest values.

In this post, we’d like to introduce you to some of our best baristas (and their favourite latte art), in case you haven’t met them yet. So next time you’re in and see one of these faces, you’ll know a little more about your favourite Alowishus barista.


Hi, I’m Tyler! I’ve been making coffee for almost 8 years and now work at Alowishus Maryborough.
The thing I enjoy most about being a barista is the interaction with the customers and supplying them with their morning brew. I love when people notice, appreciate and comment on the coffee made with love. I also really enjoy being able to make myself an awesome coffee each day. May favourite latte art patterns are the swan and the rosetta. 


Hey, I’m Brendan, barista at Alowishus in Bundaberg. I’ve been making coffee for a little over a year now, I started in October 2017. What I love most about being a barista? The people. You get to have a chat with everyone, you can banter with the regulars (whose orders you know by heart), you get to build relationships, and most importantly, you get to experience the joy they have on their faces as they enjoy their first sip of heaven’s nectar. Trying out new latte art styles is also really fun! I do a bit of a mix of a rosetta (leaf) but bring it around the side of the cup and it creates a nice little squiggle that looks like a fern, then I drop a little heart or something in the middle and it looks like it’s hanging from the top of it.


My name is Chloe and you might have seen me at Alowishus in Bundaberg. I’ve been making coffee for about 2 years now. I love the work environment, talking to the people I work with, as well as getting to know our customers. Surprising customers by remembering their orders is always fun! I love making them feel welcome. My favourite latte art pattern to create is the rosetta because it’s a challenge and I enjoy trying to perfect it.


Hi, I’m Shane and I work at Alowishus in Bundaberg. I started making coffee a bit over a year ago. What I love most about being a barista is that each coffee is kind of its own piece of art. Each coffee is unique in its own way. I like that it’s a fast-paced environment, it’s entertaining and never boring! My favourite latte art design is definitely the heart. It’s a simple, yet unique design.


Hi, I’m Claire – or Clur as my team calls me (basically, it’s like saying Claire with a lazy accent). I’ve been making coffee for around 10 months now but I officially started making coffee at Alowishus Maryborough around 3 months ago. Before that, I was making coffee for tired teachers at school in the morning. I think the best part of being a barista is being involved in creating something that will make someone’s day a little brighter. As making coffee is still quite new to me, the feeling of success each time a customer expresses their happiness brings me joy! My favourite coffee design would have to be a love heart. Mostly because it’s currently one of the only ones I can successfully do.


Hey, I’m Jessie! I’ve been making coffee now for about a year and a half. Doing patterns is the best thing about making coffee! I love pouring the rosetta because it’s challenging to learn, but once you get the hang of it, it looks really pretty. I’m currently working on pouring two rosettas in one cup. Yay!

Who is your favourite Alowishus Barista? Let us know in the comments below!

Join the Alowishus Good News and have a FREE coffee on us! We’ll send your coupon straight to your inbox!

13 Ways to Use Old Coffee Grounds

Coffee Ground Waste and 13 ways to recycle it.

Coffee is one of the most popular beverages consumed all over the world.

People usually discard the grounds left behind after it’s brewed, but after reading this article, you may reconsider throwing them out.

Coffee grounds have many practical uses around the home and garden and can even help spruce up your beauty routine!

If you don’t make a lot of coffee at home, then Alowishus can hook you up with your coffee grounds FOR FREE!  Just bring in a bucket with a lid and your name on it, and we’ll fill it up for you to use.

Here are 13 creative uses for used coffee grounds.

1. Fertilise Your Garden

A great way to reuse coffee grounds waste and help you garden at the same time.

Most soil does not contain the essential nutrients needed for optimal plant growth.

Also, as plants grow, they absorb nutrients from the soil, ultimately leaving it depleted.

Thus, most gardens need to be fertilized to ensure that plants have the nourishment they need to survive.

Coffee grounds contain several key minerals for plant growth — nitrogen, calcium, potassium, iron, phosphorus, magnesium and chromium.

They may also help absorb heavy metals that can contaminate soil.  What’s more, coffee grounds help attract worms, which are great for your garden.

To use coffee grounds as fertiliser, simply sprinkle them onto the soil surrounding your plants.

2. Compost It for Later

If you do not have an immediate need for fertilizer, you can compost your coffee grounds for later use.

Composting is a natural process that turns organic items such as food scraps and yard debris into a dark, rich material called compost or humus.  Our Alowishus takeaway coffee cups are PLA lined instead of plastic lined which makes them 100% fully compostable in a commercial composting facility. Unfortunately the cost of these facilities doesn’t make it economical for local councils to have them.

Adding compost to your yard or garden can help the soil hold onto more nutrients and water, thereby improving the health of your plants.

Other items to compost include grass clippings, leaves, bark, shredded newspaper, brush, herbs, egg shells, stale bread and fruit and vegetable trimmings.

You should avoid composting meat and fish scraps, dairy products, diseased plants, grease and oils.

3. Repel Insects and Pests

Certain compounds found in coffee, such caffeine and diterpenes, can be highly toxic to insects.

Because of this, you can use coffee grounds to repel bugs.

They are effective at deterring mosquitos, fruit flies and beetles, and they may help keep other pests away too.

To use coffee grounds as an insect and pest repellent, simply set out bowls of grounds or sprinkle them around outdoor seating areas.

You can also keep pests out of your garden by scattering coffee grounds around your plants. They help create a barrier that slugs and snails do not like to crawl over.

4. Remove Fleas from Your Pet

Fleas are a common problem in household pets, and treating them can be costly and time-consuming.

There are several flea-removal products on the market, but many contain harsh chemicals and can produce unwanted side effects.

Luckily, fleas don’t seem to like coffee, and you may want to consider coffee grounds as a natural treatment.

Simply rub the grounds throughout your pet’s fur after shampooing. Then rinse them off and allow your pet to dry as usual.

Some say doing this may also add smoothness and shine to your pet’s coat, but there is little to no research to support either of these claims.

However, coffee grounds may be less effective than a prescription product, so if your pet has fleas and this treatment does not work, you may want to contact a vet to discuss alternative options.

Also, coffee grounds should only be used externally. They can be toxic to dogs if consumed.

5. Neutralise Odours

Coffee grounds contain nitrogen, which helps eliminate a foul-smelling sulfur gas from the air when it’s combined with carbon.

In other words, coffee grounds can help absorb and eliminate odours.  You can place a bowl of coffee grounds in your fridge or freezer to neutralise odours from spoiled or fragrant foods.

You can also fill old socks or pantyhose with coffee grounds and tie them off to make portable air fresheners.

Place these in your shoes, gym bag, bedroom drawers, under your car seat or anywhere else that may need some deodorizing.

You can even keep coffee grounds by the sink and use them to scrub your hands after chopping garlic or onions. The grounds will help remove the smell from your hands.

6. Use It as a Natural Cleaning Scrub

Coffee grounds are abrasive and can help remove buildup on hard-to-clean surfaces. They may even help sanitise due to their antibacterial and antiviral properties.

If you like to avoid cleaning with chemicals, used coffee grounds might be worth a try.  Use them to scour your sink, polish your cookware or clean your grill.

Just be careful not to use them on any kind of porous material, as they can cause brown stains.

7. Scour Your Pots and Pans

The coarse texture of coffee grounds makes them ideal for scrubbing hard-to-clean kitchen utensils.

You can use them to scrape your dishes clean and remove caked-on food from pots and pans. Simply sprinkle the grounds directly onto your pots and pans and scrub as usual. Make sure to rinse thoroughly afterward.

8. Exfoliate Your Skin

The coarse particles in coffee grounds work as an exfoliating agent to help remove dirt and dead cells from the skin.

Simply mix coffee grounds with a little bit of water or coconut oil and scrub them with your hands directly onto your face and body.

Coffee grounds can also be mixed with a small amount of honey and used as an exfoliating lip scrub.

What’s more, the caffeine in coffee grounds has potent antioxidant properties that can help protect the skin from sun damage.

It can also increase blood flow, which aids in overall skin health.

9. MAY Reduce the Appearance of Cellulite (I’m sceptical)

Cellulite is a condition that gives the skin a dimpled, lumpy appearance. It affects 80–90% of adult women.

It occurs when fat deposits push through the connective tissue under your skin and is commonly seen in the buttocks and thighs.

When caffeine such as that in coffee grounds is applied topically, it may help break down this fat and increase blood flow to the area, thus decreasing the appearance of cellulite.

10. Stimulate Hair Growth and Strip Buildup

Shampoos and styling products often leave residue behind that can dull and weigh down your hair.

Exfoliating your scalp with coffee grounds can help remove buildup and dead skin cells.

Before you shampoo, simply grab a handful of coffee grounds and massage them into your scalp and hair for a few minutes. Then wash and rinse as you normally would.

Do this one to two times per week, or as needed.

11. Repair Scratched Furniture

If you own wooden furniture, you’ve probably noticed it can be easily scuffed and scratched.

Various products can help minimize the appearance of scratches, but before you run to the store, you might want to give coffee grounds a try.

First, make a thick paste with used coffee grounds and water.

Then rub the paste into the scratch using a cotton swab, allow it to sit for 5–10 minutes and then wipe with a cotton rag.

This should help buff out the scratch and conceal it by dying the exposed wood a dark-brown color.

Continue to dab coffee into the scratch using a cotton swab until the desired colour is achieved, waiting a few hours between applications.

12. Grow Mushrooms

M2shrooms only thrive in specific conditions and are notoriously difficult to grow.

For starters, they do not grow in ordinary garden soil, as they require a substrate, or underlying substance or layer.

Used coffee grounds make a great substrate because they are packed full of nutrients that mushrooms like to grow on.

What’s more, they have already been sterilized during the brewing process, which would otherwise be an extra step in the growing process.

How to Grow Mushrooms in Used Coffee Grounds

  1. Collect about 2.5 kg of grounds and moisten them using a spray bottle.
  2. Add a little over 500 grams of mushroom spore and sawdust mixture and mix well. You can look for this product at your local gardening store.
  3. Place resulting mixture into a filter patch grow bag, large freezer bag or bucket and fill until approximately one-half to two-thirds full.
  4. Cut four air holes, about 5 mm in size, into the sides of your container above the grounds. If you are using an open container, cover it with cellophane and poke with a few more small air holes.
  5. Lightly spray the grounds with water once daily or as needed to keep them moist.
  6. In about two to four weeks when you start to see dense white areas with little budding mushrooms, move the container to an area with lighter and fresher air.
  7. When the mushrooms become plump and their caps turn upward, you can harvest them.

You can use this method to grow just about any kind of mushroom, but shiitake and oyster varieties seem to be the easiest.

13. Treat Under-Eye Circles

The skin surrounding the eyes is extremely delicate and contains very little fat tissue. Because of this, it’s one of the first places you might see signs of ageing.

Many things can contribute to the development of dark circles and puffiness under the eyes, including fragile blood vessels, poor circulation and inadequate skin quality.

Coffee grounds seem to be a promising solution due to their high antioxidant and caffeine contents.

Studies show that skin care products containing antioxidants and caffeine can help prevent the appearance of ageing and reduce under-eye circles.

In particular, caffeine has anti-inflammatory properties and stimulates blood circulation around the eyes, which can help reduce the appearance of dark circles and swelling.

The antioxidants in coffee can also help fight free radicals, which contribute to skin ageing.

Simply add water or coconut oil to your coffee grounds to form a paste. Apply the mixture under your eyes and let it sit for about 10 minutes before rinsing. Repeat this process daily or as needed.

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War On Waste – 10 Things Alowishus Delicious Is Doing For The Environment

The War on Waste – What is Alowishus doing ?

war on waste

Well, the short answer is a lot !!!  Could we do more?  We most certainly can.  We can all do more.  Having said that, we have a very busy cafe that needs to run smoothly, quickly and efficiently.  People want convenience, they want their food and drink fast and often they want it 10 minutes ago.

It’s a tough gig, balancing your customers wants and needs.  We have 400 plus customers a day (how blessed are we), and believe me, each one wants something different.  Each one has different wants and passions.  Some people are passionate about:

  • reducing plastic usage
  • some are passionate about animals
  • some are passionate about reducing sugar
  • the list goes on and on and on and on

Trying our best.

I’m in the middle trying to balance all of this, and where I can, trying to please the majority of people.  We love seeing people happy and having fun at Alowishus, it’s what we are all about.  I receive no less then 20 emails, face book reviews, texts messages, face book messages, google reviews, trip advisor reviews every week (and the list goes on).  These messages are filled with people offering feedback or complaints about anything and everything really.  Items covering, but not limited to the following:

  • my toast isn’t cooked how I like it
  • you use too much plastic
  • the coffee is too hot, the coffee is too cold
  • you use too much sugar in your cakes
  • my coffee was too strong, my coffee was too weak
  • the cafe was too hot, the cafe was too cold
  • the cafe is too small ???
  • my eggs were too hard, my eggs were too soft
  • stop sending me free stuff (I’m serious)
  • and the list goes on  :-)

war on waste

Many of these complaints/suggestions are subjective.

When I go out to eat (yes I do get to leave Alowishus sometimes :-) And my toast isn’t cooked enough, I just ask them to cook it longer.  If my coffee is too cold, I’d ask them to make it again.  The next time I visit there I’d be sure to ask the person taking my order to make my coffee really hot.  I love to give people the benefit of the doubt, it makes for a more enjoyable experience.  I like to talk to people, I like to give them feedback, because then and only then, can they do something about it.

We don’t always get things right at Alowishus.  We are human, however we own it when we get it wrong, and most importantly we LOVE to fix it for you.  Just ask us!  Tell us about it so we can all have a happy day.  Please don’t leave unhappy and write some terrible review about us, give us the opportunity to fix it for you then and there.

If you’re not happy with the outcome, sure write us up a bad review, it would be warranted.

Anyhow back to what what we are doing in the WAR ON WASTE (I’m like a puppy, very easily distracted.)

10 Things we are doing for the War on Waste.

  1. 98% of our menu and product are available for dine-in with re-useable crockery, cutlery and glass wear – YOUR CHOICE
  2. We sell Branded Glass Keep Cups, and as an incentive to switch, we fill it with coffee for free when you first purchase it
  3. You are welcome to bring your own keep cup, we offer 20c off as an incentive for people to switch from paper – YOUR CHOICE
  4. We didn’t switch to a reusable plastic bag, we introduced a high quality paper bag (why change from one plastic bag to another plastic bag – THAT’S A STUPID IDEA !)
  5. Alowishus pays extra for our paper cups to have a PLA lining which is biodegradable and compostable in a commercial unit (it takes around 6 months to breakdown)
  6. We pay extra for PLA straws and Cutlery.  Our PLA cutlery & straws are made from Ingeo PLA (poly-lactic-acid), a bioplastic produced from corn, natural annually renewable resource. The production of PLA produces fewer greenhouse gas emissions when compared to conventional plastic production.  Products made from PLA bioplastics are compostable in industrial composting facility.
  7. The takeaway containers we use for our hot meals are a Green Mark Product made from sugarcane which is fully decomposing and recyclable *read more below
  8. Our cake containers and salad bowls are a Castaway Product called Eco Smart, therefore they have an additive to help them break down. Click hereto find out more
  9. We have paper bags for cakes and slices and hot box items.
  10. Shortly we are switching from a disposable plastic sauce dish for dine in to a reusable soy dish

We are always working behind the scenes to improve things for our customers, our team and the environment because we want to be better tomorrow then we were yesterday.

Warmest regards


ps, this post is a bit of a rant, but sometimes it all gets a bit much, please forgive me, I really do love what I do, I love my team, and I love my customers xxoo

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Henceforth: A journey to a new place

The written word has always fascinated me in a way that I possibly don’t even understand yet myself. I remember as a young lad in school that I really enjoyed history, although I must confess, this interest started when I got my first copy of Age of Empires II: The Age of Kings, a computer game where you played historical scenarios and learned the historical context around which they happened; a very engaging way to learn indeed. What does this have to do with coffee? Plain and simple – I have no idea! However, this interest inevitably led me, likewise, to have an interest in what people back then were writing about: their beliefs, stories and mythologies. So, a very interesting era for me was the 17th century when the enlightenment took hold and revolutionised our world forever, but a very subtle factor of that era that I think gets overlooked quite easily, is the language of that time and how people spoke and in this particular case: English. English, in my humble opinion and many others I’m sure would agree, of the 17th century was at the height of its beauty and eloquence and would beat any hashtag or literary trend we have now: ANY DAY! It’s also the era of spoken English in which Shakespeare wrote his plays and even now still considered masterpieces.

Henceforth Cold Brew - Available at Alowishus Delicious

Henceforth Cold Brew – Available at Alowishus Delicious

So fast-forwarding to now, having recently started my journey in hospitality and particularly the coffee scene, I jumped at the opportunity when it arose to take forward a project that involved crafting cold brew coffee and also develop its own labelling. I instantly started thinking about the branding and what inspiration I would draw from. Obviously, I went for the amazing gift we have as humans, to communicate with speech, as my inspiration. Any language, of course, is just as amazing as the next but it just so happens that we live in an English speaking country. At least, for the most part, that is.

After pondering on the name of the brand for a bit, I wanted to come up with something that invoked action, as the Merriam-Webster dictionary states, “…expressing some relation of manner or quality, place, time, degree, number…” (Adverb. (n.d.). Retrieved 14 March 2018 from

A Cold Brew for Yea-Sayers

And so, Henceforth was born! I loved the fact that one word encapsulated so many things at once but also made a call to action. Henceforth simply means from this point on (Merriam-Webster dictionary). Furthermore, other elements that fit well with Henceforth were a compass and finally – THE COFFEE! With all the elements together, the concept I hoped to convey through the labelling was that ‘from this point onwards (Henceforth) having a cold brew of your choice (THE COFFEE!) will direct your day (the compass) no matter what errand you’re on (YOU the coffee drinker). So with this branding personality in place and the help of David whom I consulted for help on a regular basis and will continue to do as the brand develops, and without whose help wouldn’t have made it possible, we have arrived at what is only the starting point of something special. FIN!



Watch Now: Alowishus Visiting Local Bundy Farms

We surprised 3 local Bundaberg businesses with some of our delicious, house-made gelato. What’s even better, we made it using their very own produce!