Lots of our wonderful customers have taken the brave step of embracing technology and are enjoying the rewards that come with using our app.
Now, we know there are some who just want to order and pay the traditional way and that’s perfectly fine.
But… we also know that there are some people who would love to use our app more often but just aren’t sure about a few things.
Hopefully, we can clear some of those up for you.
I’ve ordered and paid for a takeaway coffee on the app. Do I let them know at the register?
No. Just come straight to the pick-up point and wait for your order to be called. We’ll also send a text message to your phone to let you know it’s ready if you happen to get distracted on your way.
Can I ‘dine in’ and pay using the app?
- Select ‘Pay In-Store’ when the app asks how you are ordering
- You will see a number on your screen that our staff can also see on our system to match up your order
- Go to the register and order as usual and let the staff member know you are paying with the app
I can only order drinks on the app when I order ahead – what about food?
For food, you will need to order at the register, or select from the fridge. See the answer above to see how to pay with the app and earn points. We have lodged a request with our POS and APP provider asking them to allow ‘menu cut off’ times which will enable us to add our breakfast and lunch menu to the app! So watch this space.
How do I make sure the app uses my rewards credit, not my stored payment method?
So long as you have redeemed points for credit, the app will automatically use that before charging your stored payment method.
Speaking of points, there’s no page on the app that tells me what I can get for ‘X’ amount of points…
Every dollar you spend earns you 10 reward points, or part thereof. For example, if you spend $5 you get 50 points and if you spend $4.90 you get 49 points.
Once you get to 500 points the app will prompt you to redeem your points for a $5 credit. If you don’t redeem it, you will be prompted again at 1000 points to redeem for a $10 credit.
Does that help?
If you’ve installed the app but have been feeling a bit uncertain about using it, we hope that clears a few things up and gives you the confidence to go ahead and start earning points.
If you haven’t installed our app yet, go ahead and do it, there’s a nice surprise waiting for you – we’ll give you a $5 credit upfront to get you started.
Of course, as always, if you want to chat with us in person, we’re always happy to help.
READ about the evolution of our takeaway coffee cups.
READ – 9 Coffee Puns Guaranteed To Spruce Up Your Next Coffee Date ☕️
WATCH – The day we won Triple M’s Best Coffee in Bundy!