How To Make the Most of the Alowishus App

Lots of our wonderful customers have taken the brave step of embracing technology and are enjoying the rewards that come with using our app.

Now, we know there are some who just want to order and pay the traditional way and that’s perfectly fine.

But… we also know that there are some people who would love to use our app more often but just aren’t sure about a few things.

Hopefully, we can clear some of those up for you.

I’ve ordered and paid for a takeaway coffee on the app. Do I let them know at the register?

No. Just come straight to the pick-up point and wait for your order to be called. We’ll also send a text message to your phone to let you know it’s ready if you happen to get distracted on your way.

Can I ‘dine in’ and pay using the app?

Sure can. 

  • Select ‘Pay In-Store’ when the app asks how you are ordering
  • You will see a number on your screen that our staff can also see on our system to match up your order
  • Go to the register and order as usual and let the staff member know you are paying with the app

I can only order drinks on the app when I order ahead – what about food?

You can order food from our Maryborough Location.  For our Bundy Grab and Go Locations, just choose what you want in store and pay at the counter with your app. See the answer above to see how to pay with the app and earn points.  

How do I make sure the app uses my rewards credit, not my stored payment method?

So long as you have redeemed points for credit, the app will automatically use that before charging your stored payment method.

Speaking of points, there’s no page on the app that tells me what I can get for ‘X’ amount of points…

Every dollar you spend earns you 10 reward points, or part thereof.  For example, if you spend $5 you get 50 points and if you spend $4.90 you get 49 points.

Once you get to 500 points the app will prompt you to redeem your points for a $5 credit. If you don’t redeem it, you will be prompted again at 1000 points to redeem for a $10 credit.

Does that help?

If you’ve installed the app but have been feeling a bit uncertain about using it, we hope that clears a few things up and gives you the confidence to go ahead and start earning points.

If you haven’t installed our app yet, go ahead and do it, there’s a nice surprise waiting for you – we’ll give you a $5 credit upfront to get you started.

Of course, as always, if you want to chat with us in person, we’re always happy to help.

 

Order catering in Bundaberg and Maryborough https://orders.alowishus.com.au/menu

 


READ about the evolution of our takeaway coffee cups.

READ – 9 Coffee Puns Guaranteed To Spruce Up Your Next Coffee Date ☕️

WATCH – The day we won Triple M’s Best Coffee in Bundy!

https://www.youtube.com/watch?v=AR9-NjtvtcU

Our Greatest Gelato Hits

Gelato is a bit like music really…

For some people, their choice of flavour might depend on their mood at the time. Maybe you need something deep and comforting? Or perhaps you are feeling light and boisterous?

On the other hand, some people know exactly what they like and they don’t want to try anything else.

Either way, that’s fine with us. We’re not here to judge. In fact, all of our flavours are a bit special to us because they all have a reason as to why we make them.

That’s why we thought we’d share a bit about some of our most popular flavours (gelato hits!) at the moment…

Caramilk

Caramilk is super popular right now but like many chart-toppers, we don’t know how long it will be around for or if it will ever make a comeback after its time is done.

What we do know is that presently we have to engage some ‘Covert Caramilk Agents’ around town to let us know when they see new stock come into the shops. It can be that hard to get.

Roasted Macadamia and Salted Caramel Liqueur

This one is just SOOO rich and creamy and is a massive hit with the grown-ups. At its heart is a combination of two iconic local products – macadamias from Macadamias Australia and liqueur from Bundaberg Rum.

This flavour was originally crafted especially for Winterfeast a few years ago but from time to time we like to bring it back. When we do, it sure sells out fast.

Vegan Options

Our vegan gelatos are growing in demand as more and more people make the choice to adopt a plant-based lifestyle. Our vegan gelatos are soy-based and the delightful flavours include Chai, Vanilla Bean and Strawberry.

All of our sorbets are also suitable for vegans.

What’s Your Favourite Gelato?

Do you have a favourite you stick with all the time or do you like to mix things up? Or perhaps you have an idea for a flavour we don’t have yet? Please feel welcome to let us know.

By the way, did you know we have a special website for our gelato? If you always feel indecisive when you get to the counter, you can always do your homework first.

Check it out here: https://alowishusgelato.com.au/

Check out some of our greatest gelato hits at Alowishus soon!


READ about our gelato journey.

READ about Libby’s love affair with icecream!

WATCH more of Libby’s gelato journey below.

The Christmas Story Comes Alive at Bethlehem Live

Christmas is such a special time of year and over the last few years Bethlehem Live has added another magical element to Christmas time here in Bundaberg.

Held at Central State School, just a short stroll down Barolin St from Alowishus, you could say that Bethlehem Live is like the most elaborate and realistic nativity scene ever, combined with an immersive history lesson and good old family fun.

Many volunteers come together to capture the experience of being in Bethlehem at the time of Jesus’ birth.  The streets of our very own Bethlehem Market Place are filled with people doing exactly what they would have been doing when Mary and Joseph arrived while on their way to take part in the census.

It is a reminder that the spirit and meaning of Christmas are well and truly alive over 2000 years on.

What Else Is There?

Once you are finished exploring the streets of Bethlehem, there will be plenty of yummy food on offer, including gelato from the Alowishus Gelato Cart. While you enjoy your gelato, you can take in some live music and the various displays by several community groups.

The Details

If you are looking forward to Bethlehem Live as much as we are, here’s what you need to know…

When: 17th – 20th December 2019

Times: 6pm to 9pm each night

Where: Bundaberg Central State School

For full details, visit the Bethlehem Live website at www.bethlehemlive.com.au or keep up to date on Facebook https://www.facebook.com/bethlehemlivebundaberg/

Bethlehem Live is presented by the Combined Churches of Bundaberg in partnership with SU Queensland. Alowishus Delicious is proud to be a sponsor of Bundaberg’s very own Christmas festival once again in 2019.

We’d love to see you there to help celebrate Christmas!

By the way, if you find that the inn is full, you are welcome to come rest a while at Alowishus after visiting Bethlehem Live. We are open late on the Thursday (9pm) and Friday (‘til 11pm) for a nightcap or a light snack.


READ about WHY we like to be involved in the local Bundaberg and Maryborough communities

FIND OUT HOW you can help some of the most vulnerable members of our community this festive season.

WATCH the 12 Days of Alowishus for a bit of a laugh!

Creative Ways to Win the War on Waste

We absolutely love hearing about the creative ways that people use some of our ‘waste’ items. As a business committed to sustainability, it’s a relief to us to know that people can use some of the items that would otherwise have to go in the bin. Reducing our waste has a significant impact on the environment, and protects our oceans and coral reefs.

Some of the items that we give away rather than put into waste include:

  • Small plastic buckets
  • Egg cartons
  • Bottle lids
  • Vege scraps
  • Used coffee grounds

So, what do people do with this stuff? Check out some of these ideas…

On the Farm

Splitters Farm take kitchen scraps and fruit pulp to feed their rescue pigs and chickens. They also take small buckets for general use around the farm such as storing seeds and portioning out feed for the animals. Visitors even use the buckets to collect eggs on the weekend tours. Carly says she loves the sense of community created by working with other businesses to reduce waste along with the social aspect of coming to town to collect the bins.

At School

We have several schools, kindies and day care centres who use our buckets to store loose bits and pieces such as buttons, beads and eye balls used for art and craft. The egg cartons get cut up and made into everything from tiny seed planters to rocket ships. One person even takes our bottle lids as they make great learning aids for tasks such as counting and probability.

On the Worksite

We are told our buckets are the perfect sizes for tradies who need to keep small amounts of excess paint, fibreglass and oil.

In the Garden

We have several people who take our used coffee grounds to add to their compost or directly to the soil. Apparently worms love it and if the worms are happy then it’s a good sign the soil is packed with nutrients. Our buckets also get used for small pot plants. They are the perfect size to start seedlings off until they are ready for transplanting.

Fundraising

Some groups use the buckets for raffles. They are especially handy when you need several containers for multiple draws.

…and Something a Bit Unusual

One of our ‘bucket beneficiaries’ uses them in their coral collecting business. They are much stronger than the single-use ones used by many in that industry and having something that can be reused is obviously much more sustainable.

What Can You Use?

If there is something you can use and help us to minimise waste in the process, please feel welcome to get in touch so we can let you know what’s available. We’d love to have you on board as part of the movement towards a more sustainable way of doing business.


READ – How we have reduced our waste to landfill by two whole industrial bins per week!

READ – 13 Ways to use Old Coffee Grounds

READ – More about out War on Waste!

WATCH – Come along with us as we visit some our suppliers and surprise them with some of our delicious, house-made gelato – made using their very own produce.

https://youtu.be/b8CpIY0caiw

Collaborate…. The Best Way to Help a Mate

We love to collaborate with other hospitality businesses and events to help each other out whenever we can. It’s better for our business, their business and the whole community.

Here’s how we have worked with a few of our friends lately…

Our Christmas Party

When we had our last staff Christmas party, some amazing people from other cafes actually came and worked at Alowishus. These incredibly selfless people were Zac from Oodies, Bec from Water Street Kitchen and Kylie from Eleven Acres. We absolutely loved and appreciated this gesture because it meant that most of our team could enjoy some social time together.

Our Gelato

Love our gelato? We also supply it to HSG at the Gardens (and previously Penny Lane under the former owners). We even supply Gelato in the summer and Hot Soup in the winter to Bella Donna Hair & Makeup. They surprise and delight their clients with a sweet treat or hearty soup. Oops! The cats out of the bag now.

We love this relationship not only because it is a compliment to our product, but it is an easy way for another café to expand their range without reinventing the wheel gelato.

Great Neighbours

We have an excellent relationship with our neighbours at Nourish Café. It is a pleasure working together to make our little arcade a thriving friendly hub where people can enjoy conversation, coffee and fresh delicious food. We also combine to promote Cafesmart, an annual initiative to raise funds for the homeless.

Good Coffee – The Lifeblood of Every Café

No matter what else you do, when you run a café you simply MUST make a good coffee. When Cuppatime Café in North Bundaberg reached out to us, one of our hotshot baristas, Brendan, visited for a few hours and helped their team refine some skills to ensure that Cuppatime was producing the best coffee possible.

Community Events

Our staff have worked on site at various events including business conferences and trade expos at venues such as the Multiplex and Citicoast Church. We also recently supplied staff members to assist Sunrise Rotary in their marquee at Oceanfest. It went so well, we are joining forces again in 2020 to do something even bigger and better.

These event collaborations are a fantastic way to connect with the community away from our café and it’s also satisfying to contribute to having better events in the region.

Collaborate and Always Go for the Win/Win

Here at Alowishus we think that success is way more fun when you can help others have a win at the same time. Go find a mate, and collaborate!


Read more about how we support the Bundaberg and Maryborough communities here.

Learn more about CafeSmart here.

Watch our visit to local supplier Tinaberries below.

WHY – HOW – WHAT – Community & Alowishus

At Alowishus our goal is to help the local community thrive, by encouraging business, community spirit, family connections and individual achievements.

Do you know your ‘WHY’?

I remember being around 13 and seeing a World Vision ad on the television.  You know one. It features a little African kid with a huge distended belly. Half naked with a face full of snot and flies, looking mournful and lost.  Even as a teenager, completely self-indulgent, I remember weeping at the thought of this poor child and the suffering he was enduring.

I’ve always had a heightened sense of altruism.  Who has ever done one of those personality tests? Whenever I do one my Altruism is disproportionality off the chart. The rest of my characteristics are quite balanced. My love language is acts of service, and when my husband helps with the dishes (which is rare) my heart sings. It’s the little things for me.

When we opened Alowishus our vision, (I say ‘ours’ but the truth be told it was Michael’s alone), the vision was to create a place for people to come and meet and gather, to grow relationships and influence our community, not just for our customers, but for our team and our suppliers also.  Our company name is Tsedaqah Pty Ltd (it has a silent T as in Tsunami). It’s is a Hebrew word that translates loosely into English as Justice/Fairness/Upright Living/Integrity/Relationship.  

 

why we started michael tracey
In the early days

“Alowishus Delicious was established in 2011 as a place to connect with family, friends, clients and the local community.  We believe in ‘keeping things local’ and work hard to grow meaningful & lasting relationships with our staff, our suppliers and of course you, our customer. Our goal is, and always will be, to provide you with great value and outstanding service. We look forward to seeing and serving you every day.”

Our Company Vision

 

Local Community

We love the local community and truly believe it is the backbone of society.  The isolation of individuals which is happening is a major contributor to the degradation of society.  We have more smart devices now than ever before and yet we are more disconnected than ever before. Alowishus exists to be a ‘porch’, a place where passersby can stop for a chat and connect with a neighbour, a simple interaction that in today’s society is becoming quickly obsolete. 

https://www.youtube.com/watch?v=vpSnz0745so

Our success to date can be contributed to many things, however, one thing we do that is paramount is giving back.  I’m not sure what your beliefs are, I am Christian and believe that whatever we sow we will reap 100 fold. It doesn’t matter what you believe though, it’s a law of the universe that you get back what you give out, some call it karma.  We are born on a date, and we die on a date, and those two dates are engraved on our headstones. In between those two dates is a little dash. When I move on from this world I want my dash to represent great things, I want my dash to have impacted lives and made them better.  

How do you do it all?

I guess this is my driver to keep on keeping on.  I’m often asked ‘how do you do it all?’ Apart from the fact that I have the best team in Bundy and a super supportive family, I know what my ‘why’ is. Therefore I rarely question what I’m doing. Knowing your ‘why’ makes it easy to keep trudging when the way becomes rough. A favourite quote of mine is from Winston Churchill. “When you are going through hell, keep ongoing”. After all, why would you want to stop there?

Do you know your why? Do you want to know your why? This website will get you started

Simon Sinek did a viral TED Talk about WHY – Watch it here

Click here to read about some of the projects that Alowishus Delicious is involved in within our local community

 

Why We Started Alowishus – The 2nd Instalment

I had so many people ask for the next instalment of my ‘Why We Started Alowishus‘ blog post. To be very honest, I didn’t think too many people would be interested in reading something I’d blogged. I have never been more wrong in my life (except for when I thought we’d be quiet in that first week of opening).

The first time the original blog post went out on social media, we had a record number of hits on our website.

More recently, we posted the story again and I have since received many requests to continue telling the story of how we got started and also where the name ‘Alowishus’ came from.

I’ve been asked to speak on many occasions to fellow business owners, peers and students on various topics. It doesn’t matter what I’ve been called to speak about, in the Q&A sessions at the end, I’m always asked without exception, “How did you come up with the name, Alowishus Delicious?”.

So, where did the name come from?

I really truly wish I had an amazing story to tell you about discovering the name. And I really truly wish I could tell you it was my idea…

However, it wasn’t.  

My strengths don’t come in the form of amazing ideas or creativity.  My strengths come in my ability to push through, work hard, compartmentalise my life and systemise the back-end of things.

Sometime in early June 2011, Mike came home from work and told me he had a name for the sandwich bar (that’s what we used to call it before we opened). 

He explained a few points to me:

  • It had to be a better name than McPhee’s Cafe
  • It needed to start with the letter A, so it came at the top in directories and lists of similar businesses
  • He wanted something that was quirky and catchy
  • Something that said it was a café or food business without using the words coffee or café 
  • No coffee bean puns or play on words involving tea or coffee were allowed either

“Ok, so what is it”, I asked? 

“ALOWISHUS DELICIOUS” (we didn’t have the spelling at that stage).

I immediately loved it!

I said to Mike, “We rarely agree on things, so why don’t we we just run with it?”

So, for the next several days we mucked around with the spelling. ‘ALOWISHIOUS’ was on the cards, but then we settled on ‘ALOWISHUS DELICIOUS’ and on the 23rd June 2011, I officially registered the business name. This was six long months before we even opened our doors.

Next, we needed a logo.  I suggested green, with red as the secondary colour, along with a leafy flourish and the two words, one on top of the other.  I shared my idea with Mike and he said that was basically what he had in mind. (Possibly, he was just trying to bolster my confidence to come up with good ideas.)

BUT again we agreed and we just ran with it.

We then enlisted the help of a good friend, Roxanne, who now runs her own graphic design company – 44 Creative.  We explained our concept and she got to work and came up with a few designs. We liked them, but they didn’t immediately grab us. 

We had actually already decided on the one we would go with, when Rox said she just wanted to make a couple more little changes.

You even helped us choose, when we asked for your opinion on Facebook in September 2011. Here’s the original post.

What she sent through is still in use today and WE LOVE IT! We’ve ditched the red and changed the green a little. And these days the Alowishus ‘A’ (as it is now known) has become widely recognised in Bundy and Maryborough. In more recent branding & marketing activities, like our updated website design, we have simplified it even further and been using black and white versions of our logos.

The Alowishus ‘A’ is also featured on our reusable coffee cups which we recently introduced to help reduce waste. We are constantly looking for ways to reduce our footprint and do everything we can to contribute to a cleaner environment. You can read more about it in our post about War On Waste – 10 Things Alowishus Delicious Is Doing For The Environment.

We opened with a team of five, plus Mike’s brother, who helped us set up the coffee machine and was baristaring for us in the very first week.  Two of those team members are still with us seven years on.  Another one has gone on to open his own café in Bargara (many of you will know Matt from The Journey) and the fourth completed her uni degree a couple of years ago and became a school teacher (she’s currently expecting her first bub).

So much has happened over the years and our team has grown from 5 to over 60 (including our Maryborough Store and Bert’s, our most recent venture). It’s mind blowing in so many ways. I really wish I had kept a diary of all the amazing ‘God’ moments that have happened throughout the Alowishus journey, as there have really been so so many.

Writing this post, I’ve been going through old photos of our progress, and of our team members past and present. It’s been a fun afternoon reminiscing.  Stay tuned for the next instalment (but don’t hold your breath, it could take me another year to write it).

Thank you so much for your support and for being a part of our success.

Blessings,

Tracey


Watch What The Alowishus Team Prepared For Tracey On Her Birthday!