The War on Waste – What is Alowishus doing ?
Well, the short answer is a lot !!! Could we do more? We most certainly can. We can all do more. Having said that, we have a very busy cafe that needs to run smoothly, quickly and efficiently. People want convenience, they want their food and drink fast and often they want it 10 minutes ago.
It’s a tough gig, balancing your customers wants and needs. We have 400 plus customers a day (how blessed are we), and believe me, each one wants something different. Each one has different wants and passions. Some people are passionate about:
- reducing plastic usage
- some are passionate about animals
- some are passionate about reducing sugar
- the list goes on and on and on and on
Trying our best.
I’m in the middle trying to balance all of this, and where I can, trying to please the majority of people. We love seeing people happy and having fun at Alowishus, it’s what we are all about. I receive no less then 20 emails, face book reviews, texts messages, face book messages, google reviews, trip advisor reviews every week (and the list goes on). These messages are filled with people offering feedback or complaints about anything and everything really. Items covering, but not limited to the following:
- my toast isn’t cooked how I like it
- you use too much plastic
- the coffee is too hot, the coffee is too cold
- you use too much sugar in your cakes
- my coffee was too strong, my coffee was too weak
- the cafe was too hot, the cafe was too cold
- the cafe is too small ???
- my eggs were too hard, my eggs were too soft
- stop sending me free stuff (I’m serious)
- and the list goes on :-)
Many of these complaints/suggestions are subjective.
When I go out to eat (yes I do get to leave Alowishus sometimes :-) And my toast isn’t cooked enough, I just ask them to cook it longer. If my coffee is too cold, I’d ask them to make it again. The next time I visit there I’d be sure to ask the person taking my order to make my coffee really hot. I love to give people the benefit of the doubt, it makes for a more enjoyable experience. I like to talk to people, I like to give them feedback, because then and only then, can they do something about it.
We don’t always get things right at Alowishus. We are human, however we own it when we get it wrong, and most importantly we LOVE to fix it for you. Just ask us! Tell us about it so we can all have a happy day. Please don’t leave unhappy and write some terrible review about us, give us the opportunity to fix it for you then and there.
If you’re not happy with the outcome, sure write us up a bad review, it would be warranted.
Anyhow back to what what we are doing in the WAR ON WASTE (I’m like a puppy, very easily distracted.)
10 Things we are doing for the War on Waste.
- 98% of our menu and product are available for dine-in with re-useable crockery, cutlery and glass wear – YOUR CHOICE
- We sell Branded Glass Keep Cups, and as an incentive to switch, we fill it with coffee for free when you first purchase it
- You are welcome to bring your own keep cup, we offer 20c off as an incentive for people to switch from paper – YOUR CHOICE
- We didn’t switch to a reusable plastic bag, we introduced a high quality paper bag (why change from one plastic bag to another plastic bag – THAT’S A STUPID IDEA !)
- Alowishus pays extra for our paper cups to have a PLA lining which is biodegradable and compostable in a commercial unit (it takes around 6 months to breakdown)
- We pay extra for PLA straws and Cutlery. Our PLA cutlery & straws are made from Ingeo PLA (poly-lactic-acid), a bioplastic produced from corn, natural annually renewable resource. The production of PLA produces fewer greenhouse gas emissions when compared to conventional plastic production. Products made from PLA bioplastics are compostable in industrial composting facility.
- The takeaway containers we use for our hot meals are a Green Mark Product made from sugarcane which is fully decomposing and recyclable *read more below
- Our cake containers and salad bowls are a Castaway Product called Eco Smart, therefore they have an additive to help them break down. Click hereto find out more
- We have paper bags for cakes and slices and hot box items.
- Shortly we are switching from a disposable plastic sauce dish for dine in to a reusable soy dish
We are always working behind the scenes to improve things for our customers, our team and the environment because we want to be better tomorrow then we were yesterday.
ps, this post is a bit of a rant, but sometimes it all gets a bit much, please forgive me, I really do love what I do, I love my team, and I love my customers xxoo
War on Waste
Sugarcane bagasse itself is a waste material, the dry fibrous residue left after sugarcane stalks have been crushed to extract the juice mainly for sugar manufacturing. When the fibres already crushed, less energy is required to make bagasse products compared with pulping wood for paper products. Products made from sugarcane bagasse are strong and durable, jet natural fibre is very pleasant to touch and breathable.
Leak and oil proof, with no lining required. Microwavable (warm up only). Refrigerator safe. ISO 9001 and ISO 14000 certified. Compostable and recyclable (paper stream) Our products are made to decompose in a commercial composting facility within 60-90 days. Suitable for home composting. Complies with ASTM D6868 and EN13432 reports for compostability.